Console failures

[Ritalin]

1. PS3
2. No failures.

[Kickass]

xbox 360, wii
no problems.

[Chrono]

1. Wii
2. Haven't played it since January, so wouldn't know of any failures? Worked back then (keep in mind that I haven't had the time to play any games - not really this console's fault).

[Cartman]

Wii
nope

[growl]

1. Xbox, Xbox 360, PSP, PS3, PS2
2. Yes
3. PS2 one failure, PSP one failure
4. PS2 - laser died just after warrenty expired
PSP - AC Plug input on the psp unit stopped working and therefore was unable to charge the battery
5. PS2 - Brought a replacement unit and no problems with that.
PSP - was under warrenty and was replaced with a different unit. no problems to date.

[Adakar]

1 psp, 2 no complain of product.
and my other consoles are too old to qualify.

[bob&john]

1. 360, PSP and Wii
2. Nope for all

Only owned the 360 for 1 day, hope it stays this way ;o

[chiQ]

console	owners	units	faults	f.units	f.rate	20070619 0352hrs
xbox360	24	27	7	5	0.185185185	2 controllers
PS3	8	8	0	0	0	
Wii	22	22	0	0	0	
PSP	14	15	2	2	0.133333333	1 abuse of unit?
DS	14	20	1	1	0.05	
						
TOTAL		92	10	8	0.086956522

[Evilmonkey]

So far no one that complained about the heat sink problem in the other thread has posted here.

http://digg.com/xbox_360/Microsoft_s..._failure_rates

A survey done with close to 5000 360 owners. Who knows how skewed the results are though.

[untouchable]

Id say those results were EXTREMELY skewed.

I would be very surprised if the number was any higher then 3 - 5 percent. Surely Microsoft would recall them all for a fix if it was much higher.

[badassmofo]

1. Which current-gen' consoles do you own?
Xbox 360 (NZ launch), PS3 (Japan), Wii (NZ, recent)

2. Have you had any hardware failures in any of them?
Yes

3. If so, which console[s] and how many failures each?
Xbox 360, many.

4. What were these failures?
3 red lights, 2 red lights.

5. Did any of these failures recur with replacement units?
Did not replace unit as wasn't under warranty. Repaired manually.

[Evilmonkey]

Originally Posted by untouchable

Id say those results were EXTREMELY skewed.

I would be very surprised if the number was any higher then 3 - 5 percent. Surely Microsoft would recall them all for a fix if it was much higher.

On what grounds are you basing that? Are you saying 2500 people lied in the survey?

There is articles claiming a game developer claims upto 62% failure rate while testing games, evidence is mounting, time to admit there is a problem which doesn't make the console any less good.

Our own NZ games survey which is still a bit lite on data is at about 20%.

[BaM]

Originally Posted by untouchable

Id say those results were EXTREMELY skewed.

I would be very surprised if the number was any higher then 3 - 5 percent. Surely Microsoft would recall them all for a fix if it was much higher.

I'd say if the figures were anywhere near 3% MS would counter all this with "Look, the failure rate is 3%, which is perfectly acceptable, now STFU", and they would be correct.

The fact that they're sidestepping and refusing to comment on anything even vaguely related to failure rates and quality levels makes it look very much like something horrible is going on.

[untouchable]

Originally Posted by Evilmonkey

On what grounds are you basing that? Are you saying 2500 people lied in the survey?

I think a lot more people would bother to answer a survey like that if they had a broken console then if they didnt.

Plus what IS a broken console. I have had disc unreadable errors before (but fixed them by clearing the cache), but I wouldnt say I have a broken console.

They may have a problem but to say all consoles will eventually break or >60 percent are currently breaking seems a bit fucked. I just think a lot of the fuss is a vocal anti MS minority making a lot of noise.

All this talk and im probably going to jinx myself. (Ill admit im slightly worried about it breaking), I just really hope they havent said /done anything due to the acutal failure rate being acceptable.

[badassmofo]

Not true, I am a HUGE MS fanboy, but I seriously believe all consoles will fail. (Yes Phantom, I know! )

I've read up alot, have suffered the failures and have fixed it myself. I know what I'm talking about.

[Evilmonkey]

Originally Posted by untouchable

I think a lot more people would bother to answer a survey like that if they had a broken console then if they didnt.

Plus what IS a broken console. I have had disc unreadable errors before (but fixed them by clearing the cache), but I wouldnt say I have a broken console.

They may have a problem but to say all consoles will eventually break or >60 percent are currently breaking seems a bit fucked. I just think a lot of the fuss is a vocal anti MS minority making a lot of noise.

All this talk and im probably going to jinx myself. (Ill admit im slightly worried about it breaking), I just really hope they havent said /done anything due to the acutal failure rate being acceptable.

If someone is so anti MS why even buy an Xbox in the first place? .

[untouchable]

Sorry didnt mean to hijack the thread.

[chiQ]

Originally Posted by badassmofo

3. If so, which console[s] and how many failures each?
Xbox 360, many.

Thanks dude, but can you give me a number, even if it's approximate? My spreadsheet kind of relies on it

[badassmofo]

let's say, 5.

[MACHINE]

1, Wii+2 DS
2, No

[Evil_Bry]

1. 360, psp
2. yes, 1.
3. 360
4. would boot, no video. sent away, returned in 2 weeks.
5. no recurrence of fault.

[chiQ]

Thanks badassmofo

console	owners	units	faults	f.units	f.rate
xbox360	26	29	13	7	0.24137931
PS3	9	9	0	0	0
Wii	24	24	0	0	0
PSP	15	16	2	2	0.125
DS	15	22	1	1	0.045454545
					
TOTAL		100	16	10	0.1
failure rate = faulty units/units

[Killa]

1. Which current-gen' consoles do you own?
a. XBOX 360

2. Have you had any hardware failures in any of them?
a. Yes

3. If so, which console[s] and how many failures each?
a. 1

4. What were these failures?
a. Wireless controller randomly goes dead.

5. Did any of these failures recur with replacement units?
a. Yet to replace.

[ck]

1. 2x PSP
2. No

[Baal]

Wii - 0 fail
+ various other older consoles I won't count - 0 fail

[MACHINE]

Nintendo hardware doesn't fail ;-)

This GameBoy was damaged when barracks were bombed during the 1990-1991 Gulf War. It is in a display case at the nintendo world store in New York.

[junbeck]

X360, Wii, PSP

Wii, psp no probs.

X360, failed, repaired, failed again, have a new replacement 360 and ok so far these past two months.

MS customer support = steaming pile of shit.

[chiQ]

console	owners	units	faults	f.units	f.rate	20070620 2232hrs
xbox360	29	32	17	11	0.34375	4 controllers
PS3	9	9	0	0	0	
Wii	26	26	0	0	0	
PSP	17	19	2	2	0.105263158	1 abuse of unit?
DS	15	22	1	1	0.045454545	
						
TOTAL		108	20	14	0.12962963	
f.rate = faulty units/units

[Baal]

Even with that small a sample that's a pretty significant failure rate for the xbox.

[?>Superman]

Is it almost time to go PSTRIPLE 4 lYFe?

[Phantom]

I'd not assume a failure of a replacement console carries the same weight as a failure of a new console (often "repair" or warranty centres simply send out refurbished units or units that they couldn't replicate faults with). But yeah, even ignoring those repeat failures, there's still a higher than typical failure rate.

[TB]

Be interesting as a counterpoint to see how many people had issues with their original Xbox.1 unit, if they owned one of course.

[Evilmonkey]

Originally Posted by Phantom

I'd not assume a failure of a replacement console carries the same weight as a failure of a new console (often "repair" or warranty centres simply send out refurbished units or units that they couldn't replicate faults with). But yeah, even ignoring those repeat failures, there's still a higher than typical failure rate.

If my console was still under warranty and they were unable to fix it, I would expect nothing less than a brand now console, I doubt very much they would give you a refurbished version, unless it was a refurbishing of your own console.

[BaM]

In my experience, hardware that's been repaired or reworked is checked over better than hardware fresh off the assembly line, as it gets personal attention. I used to do this stuff and it was extremely rare for repaired gear to come back, unless the parts used were also faulty.

Having said that, who knows what MS get up to in their repair centre?

[TB]

Originally Posted by Evilmonkey

If my console was still under warranty and they were unable to fix it, I would expect nothing less than a brand now console, I doubt very much they would give you a refurbished version, unless it was a refurbishing of your own console.

MS's sends out mostly others refurbished units, while they do sometimes send out brand new ones (which I would expect) its not to often.

[chiQ]

I think taking the four out that are controllers, rather than the console itself, would make a pretty major difference though. I might do another figure which is just console faults, rather than consoles and accessories.

[cEvin]

it's possible the problem with my two controllers not syncing is a console fault, not controller. i'm yet to bother checking it.

[Evilmonkey]

Originally Posted by cEvin

it's possible the problem with my two controllers not syncing is a console fault, not controller. i'm yet to bother checking it.

2x controllers not syncing out of the box is more unlikely than one faulty console out of the box.

[Kryten]

Originally Posted by cEvin

it's possible the problem with my two controllers not syncing is a console fault, not controller. i'm yet to bother checking it.

You've done the "press the wireless button on the console and controller at the same time" thing?

[zeekiorage]

What the...34% failure rate for XBox 360 out of 36 units.

When is the XBox 360 SP1 edition coming out?