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Originally Posted by lektronimo
Edit: got an email, needs my password to go into Windows and test the keyboard. Shoulf I do this?
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"Shoulf" lolz
But seriously: don't they have a HDD they could dump in with a diagnostic build on it they can configure the drivers and use? Cheap-ass outfit if they don't.
Talk to their manager, not some front-line techo: The plebs don't have the authority to fix things out of warranty. Again with the "be calm, be pleasant", but if they fuck you around even then don't get mad, just approach commerce commission and outline the known hardware issue they are refusing to fix.